Discontinued - Selective Call Intercom Module

Unfortunately that indicates that the Selective Call Intercom distribution module has likely failed. The only option is to go into settings/installer settings/factory reset and attempt to factory reset all settings. If this restores sound, great! If not, the system has failed, and no replacement stock exists.

Unfortunately, Legrand no longer makes the Selective Call Intercom system or any other replacement system. Please accept our apologies.

We're sorry, that information is not publicly available. Please reach out to your a systems integrator to look for alternative solutions for replacement of the Selective Call Intercom system.

Unit not discovered indicates that something major has failed within your Selective Call Intercom system. Locate the IC5010 selective call intercom distribution module. Remove power from it, wait ten seconds, then reapply power. If the system continues to have unit not discovered, please reach out to our technical support team at (866)977-3901 Option 9 for additional troubleshooting. Please note that this system is discontinued and no replacement parts are available from Legrand.

No. Our room units are designed to be controlled by the IC5010. The intercom system is not a network based system, however the video from the door can be introduced to a network via our CM2002 video network module.

Hello, This system features a balanced audio design so it generally should not experience significant humming unless there's an external issue. If the CAT5 cables is run in a specific way, it could create an antenna situation which may cause hum on the system. Other than that, there may be an electrical interference issue if the CAT5/6 was run too close to the electrical in the home. I would recommend contacting our Technical Support team at 1-800-224-4162, Option 3 for Support and Option 2 for On-Q. Thank you.