Legrand Customer and Technical Support
Browse our frequently asked questions, submit a Customer Support form, or reach out to a Customer Support representative to get answers to your questions today.
Submit a question or request to our customer support team today.
Check out our extensive and ever-growing digital library of articles built to offer fast, self-serve answers to the most frequently asked questions about our products and solutions.
How can we help you with your order? Submit an online order form for help with your order.
Customer and Technical Support Information
| Brand | Customer & Sales Support | Technical Support | Other Info | ||
|---|---|---|---|---|---|
| adorne collection | Phone: 844-957-3783 | 844-95-SERVE Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Email Us: legrand.cs@legrand.us |
Phone: 844-957-3783 | 844-95-SERVE Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Email Us: tech.support@legrand.us |
Limited Lifetime Warranty for Wiring Devices Limited Two-Year Warranty for Wireless Systems for the Home Limited Five-Year Warranty for LED Lighting | ||
| C2G | Phone: 1-866-977-3901 Mon – Fri: 8:30am – 6:00pm EST (excluding holidays) Email Us |
Mon – Fri: 8:30am – 6:00pm EST Email Us: av.c2g.techsupport@legrand.com |
For live chat assistance, please visit cablestogo.com | ||
| Cablofil | Phone: 844-957-3783 | 844-95-SERVE Mon – Friday: 8:00am – 6:00pm EST (Excluding holidays) Email Pricing: US-MAS-SharedMail-Cablofil-Pricing@Legrand.us Email Customer Service: Cablofil.cust-service@legrand.us |
Phone: 844-957-3783 | 844-95-SERVE Mon – Fri: 8:00am – 5:00pm EST (excluding holidays) Email Us: technical.support-cab@legrand.us |
Submit quotes and BOM questions here. | ||
| Chief | Phone: 1-866-977-3901 Mon – Fri: 8:30am – 6:00pm EST (excluding holidays) Email Us |
Mon – Fri: 8:30am – 6:00pm EST Email Us: av.chief.techsupport@legrand.com |
For live chat assistance, please visit legrandav.com | ||
| Connectrac | Phone: 1-877-480-5637 Mon – Fri: 8:00am – 6:00pm (excluding holidays) E-mail Customer Service | Phone: 1-877-480-5637 Mon – Fri: 8:00am – 6:00pm (excluding holidays E-mail Technical Support | |||
| Da-Lite | Phone: 1-866-977-3901 Mon – Fri: 8:30am – 6:00pm EST (excluding holidays) Email Us |
Mon – Fri: 8:30am – 6:00pm EST Email Us: av.da-lite.techsupport@legrand.com |
For live chat assistance, please visit legrandav.com | ||
| Encelium | Email Us: enceliumcustomerservice@legrand.com | Phone: 1-888-531-7573, Option 1 Email Us: enceliumsupport@legrand.com | |||
| Finelite | Phone: 510-441-1100 Hours: 8:00am – 5:00pm PST (excluding holidays) Email Us: customerservice@finelite.com | Phone: 510-441-1100 Hours: 8:00am – 5:00pm PST (excluding holidays) Email Us: customerservice@finelite.com | Contact Us Find An Agent | ||
| Focal Point | Phone: 773-247-9494 Mon – Fri: 8:00am – 5:00pm CST (excluding holidays) Email Us: info@focalpointlights.com or acoustic.solutions@focalpointlights.com | Phone: 773-247-9494, Option 2 Mon – Fri: 8:00am – 5:00pm CST (excluding holidays) Email Us: fieldservice@focalpointlights.com | Find An Agent Additional Contacts & Resources | ||
| Kenall | Phone: 262-891-9700, (800) 4-KENALL (800-453-6255) Hours: 7:30am – 4:30pm CST Email Us: info@kenall.com | Phone: 262-891-9700 Hours: 7:30am – 4:30pm CST Email Us: fieldservice@kenall.com | Looking for Pricing? Find a Rep | ||
| Legrand AV (general) | Phone: 1-866-977-3901 Mon – Fri: 8:30am – 6:00pm EST | Mon – Fri: 8:30am – 6:00pm EST Email Us: av.techsupport@legrand.com | AV brands include: C2G, Chief, Da-Lite, Luxul, Middle Atlantic, On-Q, Sanus, and Vaddio | ||
| Legrand Cabinets and Containment | Phone: 1-800-433-6745 Hours: Mon – Fri 8:30am - 6:00pm EST Contact Us |
Phone: 1-800-433-6745 Hours: Mon – Fri 8:30am - 6:00pm EST Contact Us |
|||
| Legrand Canada | Phone: 844-977-3783 | 844-97-SERVE Mon – Fri: 8:00am – 5:00pm EST (excluding holidays) Email Us: support@legrand.ca |
Phone: 844-977-3783 | 844-97-SERVE Mon – Fri: 8:00am – 5:00pm EST (excluding holidays) Email Us: support@legrand.ca |
Canada address: 9024 Keele Street, Vaughan, Ontario L4K 2N2 Email us: Orders General Support Quotation Requests | ||
| Legrand Data Infrastructure | Phone: 1-800-934-5432 Fax: 860-405-2974/2992 Mon – Fri: 8:00am – 5:00pm EST (excluding holidays) Email Us: productspecialist.DAT@legrand.us |
Phone: 1-800-934-5432, Option 3 Mon – Fri: 8:00am – 5:00pm EST (excluding holidays) Email Us: Techsupport.ortronics@legrand.us |
Warranty Brochure - Global Datacom Warranty Summary Detailed Warranty Statements | ||
| Legrand.us Online Shopping | Phone: 1-877-295-3472, Option 1 Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Submit Question or Issue |
Phone: 1-877-295-3472, Option 1 Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Submit Question or Issue |
FAQs | ||
| Luxul | Phone: 1-866-977-3901 Mon – Fri: 8:30am – 6:00pm EST (excluding holidays) Email Us |
Mon – Fri: 8:30am – 6:00pm EST Email Us: av.luxul.techsupport@legrand.com |
For live chat assistance, please visit legrandav.com | ||
| Middle Atlantic | Phone: 1-866-977-3901 Mon – Fri: 8:30am – 6:00pm EST (excluding holidays) Email Us |
Mon – Fri: 8:30am – 6:00pm EST Email Us: av.middleatlantic.techsupport@legrand.com |
For live chat assistance, please visit legrandav.com | ||
| Netatmo | Contact Us | Contact Us | Security Products Air Quality Products | ||
| Nuvo | Mon – Fri: 8:30am – 6:00pm EST Email Us: technical.support-hs@legrand.us |
Warranty for Architectural Speakers End-User License Agreement | |||
| OCL | Phone: 314-863-1895 Hours: Mon – Fri: 8:00am – 5:00pm CTL Email Us: hello.ocl@ocl.com | Phone: 314-863-1895 | Need a quote? Email us at OCL-Quotes@ocl.com Looking for an OCL representative near you? | ||
| On-Q | Phone: 1-866-977-3901 Mon – Fri: 8:30am – 6:00pm EST (excluding holidays) |
Mon – Fri: 8:30am – 6:00pm EST (excluding holidays) Email Us: av.onq.techsupport@legrand.com |
1 Year Limited Extended Warranty 25 Year Limited Warranty - Network Cabling | ||
| Ortronics | Email Us: us-nwl-sm-dat-customer-service@legrand.us | Email Us: us-nwl-grdl-dcd-ent-productspecialist@legrand.us | |||
| Pass & Seymour | Phone: 844-957-3783 | 844-95-SERVE Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Email Us: customer.support@legrand.us |
Phone: 844-957-3783 | 844-95-SERVE Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Email Us: tech.support@legrand.us |
Limited One Year Product Warranty | ||
| Pinnacle | Phone: 303-322-5570 Hours: 8:00am – 5:00pm MST Email Us: sales@pinnacle-ltg.com | Phone: 303-322-5570 Hours: 8:00am – 5:00pm MST Email Us: post-sales-resolution@pinnacle-ltg.com | Find a rep orders@pinnacle-ltg.com quotes@pinnacle-ltg.com For Lighting Calcs, contact Inside Sales | ||
| Quiktron | Phone: 1-800-361-0471 Fax: 860-326-0658 or 641-932-3509 Mon – Thu: 7:00am – 6:00pm CST Friday: 7:00am – 5:00pm CST (excluding holidays) Email Us: us-alb-group-sales-albia@legrand.us |
Phone: 1-800-361-0471 Mon – Thu: 7:00am – 6:00pm CST Friday: 7:00am – 5:00pm CST (excluding holidays) |
|||
| radiant collection | Phone: 844-957-3783 | 844-95-SERVE Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Email Us: customer.support@legrand.us |
Phone: 844-957-3783 | 844-95-SERVE Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Email Us: tech.support@legrand.us |
|||
| Raritan | Contact Us | U.S./Canada/Latin America (Available from 8:00am – 8:00pm local time from Monday through Friday) Phone: (800) 724-8090 or 732-764-8886 For Technical Support: Press 6 For Software License Key questions: Press 4 Fax: (732) 764-8887 Email: All other: tech@raritan.com | |||
| Residential Shading Systems | Phone: 1-800-555-9891 - Option 2 then Option 2 then Option 2 Mon – Fri: 8:00am – 6:00pm CST (excluding holidays) Email Us: shadingcsr@legrand.com | Phone: 1-800-555-9891 - Option 2 then Option 3 Mon – Fri: 8:00am – 6:00pm CST (excluding holidays) Email Us: shadingtech@legrand.com | |||
| Commercial Shading Systems | Phone: 1-800-555-9891- Option 2 then Option 2 then Option 1 Mon – Fri: 8:00am – 6:00pm CST (excluding holidays) Email Us: shading.cs@legrand.com | Phone: 1-800-555-9891 Option 2 then Option 3 Email Us: shadingtech@legrand.com | |||
| Sanus | Phone: 1-866-977-3901 Mon – Fri: 8:30am – 6:00pm EST (excluding holidays) |
Mon – Fri: 9:30am – 7:00pm EST |
For live chat assistance, please visit legrandav.com | ||
| ServerTech | Email Us: sales@servertech.com Phone: 775-284-2000 | Phone: 1-800-835-1515 Submit a Support Ticket | |||
| Starline | Hours: 8:30am – 5:00pm EST Phone: 1-724-597-7800 Email Us: info@starlinepower.com | Contact Us | |||
Smart Lighting with Netatmo |
Phone: 877-833-3303 Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Email Us: smartlights@legrand.us |
Phone: 877-833-3303 Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Email Us: smartlights@legrand.us |
adorne Warranty Smart Lighting with Netatmo FAQ |
||
| Vaddio | Phone: 1-866-977-3901 Mon – Fri: 8:30am – 6:00pm EST (excluding holidays) |
Mon – Fri: 8:30am – 6:00pm EST Email Us: av.vaddio.techsupport@legrand.com |
For live chat assistance, please visit legrandav.com | ||
| Vantage | Phone: 1-800-555-9891 - Option 1 then Option 2 Mon – Fri: 8:00am – 6:00pm CST (excluding holidays) Email Us: vantagecsr@legrand.com |
Phone: 1-800-555-9891 - Option 1 then Option 3 Mon – Fri: 8:30am – 6:00pm CST (excluding holidays) Email Us: vantagetech@legrand.com |
|||
| Wattstopper | Phone: 1-800-879-8585, Option 1 Mon – Fri: 7:00am – 6:00pm CST (excluding holidays) Email Us: West: BCS-WES-CustomerService@legrand.com Central North: BCS-CEN-CustomerService@legrand.com North East: BCS-NEA-CustomerService@legrand.com International: bcs-int-customerservice@legrand.com |
Phone: 1-800-879-8585, Option 3 Mon – Fri: 7:00am – 6:00pm CST (excluding holidays) |
Startup Request Lighting Control Services Training Request Ordering Terms & Conditions RMA Tech Support Brand Portal - Wattstopper Wattstopper Knowledgebase Service Center | ||
| Wiremold | Phone: 844-957-3783 | 844-95-SERVE Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Email Us: customer.support-wm@legrand.us |
Phone: 844-957-3783 | 844-95-SERVE Mon – Fri: 8:00am – 6:00pm EST (excluding holidays) Email Us: technical.support@legrand.us |
|||
| ZPE Systems | Phone: 1-844-497-3797 | 1-8444-ZPESYS |
|